Privacy policy
Privacy Policy
Last updated: 18 September 2026
At STAYPROTECH LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit stayprotech.com, make a purchase, create an account, subscribe to our marketing communications, contact us or otherwise interact with our online store. We aim to handle your information responsibly, securely and transparently in accordance with applicable UK data-protection laws, including the UK GDPR and the Data Protection Act 2018.
Who We Are
STAYPROTECH LTD is responsible for the personal information described in this Privacy Policy where we determine how and why that information is used.
Company: STAYPROTECH LTD
Company Number: 13379075
Country of Registration: United Kingdom
Website: stayprotech.com
Email: admin.info@stayprotech.com
For questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.
Personal Information We Collect
Depending on how you interact with our store, we may collect information such as: Your name, Billing and delivery address, Email address, Telephone number, Order and purchase information, Products you view, add to your cart or purchase, Returns, refunds and customer-service history, Customer account information, Marketing preferences and subscription status, Communications you send to us, Device, browser and approximate location information derived from your internet connection, IP address, Cookie and similar technology information, Information about how you browse and interact with our website, Information required to help detect fraud, abuse or security threats
When you make a payment, payment information may be collected and processed by Shopify and/or the relevant payment provider. We do not necessarily receive or store your complete payment-card details ourselves. We only seek to collect personal information that is reasonably necessary for operating our store and providing our products and services.
How We Collect Your Information
We may collect personal information directly from you, for example when you: Place an order, Enter information during checkout, Create or use a customer account, Subscribe to our emails or marketing, Contact customer support, Request a return or refund, Participate in a promotion, Submit information through our website
We may also collect certain information automatically when you browse our website through cookies, pixels and similar technologies. In some circumstances, information may be provided to us by third parties involved in providing our store and services, such as Shopify, payment providers, delivery companies, marketing platforms or other service providers.
How We Use Your Personal Information
We may use your information to:
Process and fulfil your orders — including confirming your order, processing payment, arranging delivery and communicating with you about your purchase.
Provide customer support — including responding to questions, resolving problems and processing returns, refunds, replacements and exchanges.
Operate our online store — including providing customer accounts, shopping carts, checkout functions and other website features.
Improve our products and services — including understanding how customers interact with our website and identifying ways to improve our store and customer experience.
Communicate with you — including important messages relating to your orders, account, returns or our services.
Provide marketing communications — where permitted, including information about new arrivals, special offers, products and other STAYPROTECH news.
Recover abandoned shopping activity — where permitted by applicable law and your marketing/privacy choices, we may send reminders relating to products you viewed, items left in your cart or an incomplete checkout.
Protect our business and customers — including detecting and preventing fraud, misuse, unauthorised transactions and other security risks.
Meet legal and regulatory requirements — including maintaining appropriate business, accounting, transaction and tax records.
The ICO requires businesses to clearly explain the purposes for which personal information is processed.
Our Lawful Bases for Using Your Information
Under UK data-protection law, we need a lawful basis for processing personal information. The lawful basis depends on why we are using the information.
We may rely on:
Contract — where processing is necessary to provide products or services you have requested, such as processing and delivering an order.
Legal obligation — where we need to process or retain information to comply with applicable laws, such as accounting and tax requirements.
Legitimate interests — where necessary for legitimate business purposes, provided those interests are not overridden by your rights and interests. This may include protecting our store against fraud, improving our services and managing our business and customer relationships.
Consent — where you have given us permission to process your information for a particular purpose, where consent is the appropriate lawful basis.
Where processing is based on consent, you can withdraw your consent at any time.
Marketing Communications
If you subscribe to STAYPROTECH marketing, we may send you information about: New products and new arrivals, Special offers and promotions, Best-selling or featured products, Product and store updates, Other STAYPROTECH news that may be relevant to you
Where required, we will obtain the appropriate consent before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing will not prevent us from sending necessary service communications relating to an order, refund, account or other transaction with us.
Cookies and Similar Technologies
Our website uses cookies and similar technologies.
These technologies may be used to: Keep our website and checkout functioning, Remember certain preferences, Maintain shopping-cart functionality, Understand website performance, Measure how visitors interact with our store, Improve the shopping experience, Support analytics and, where permitted, advertising or marketing
Some cookies are necessary for the website to function. Other non-essential cookies may require your consent.
The ICO states that visitors need to be informed about cookies and their purposes, and that consent is generally required for cookies that are not strictly necessary.
Where applicable, you can manage your choices through the cookie/privacy controls provided on our website.
Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce infrastructure that enables us to operate our online store, including services relating to storefront functionality, checkout and other commerce features.
As part of providing these services, Shopify may process personal information relating to customers and visitors.
Shopify also provides customer privacy tools, including privacy policies, cookie banners and data-sharing controls. Shopify states that its automated privacy settings can configure cookie banners for UK and EEA visitors where applicable.
Your information may therefore also be processed in accordance with Shopify's own applicable privacy terms and policies.
Who We May Share Personal Information With
We do not sell your personal information simply for monetary payment.
However, in order to operate an online store, we may need to provide relevant personal information to trusted third parties that help us deliver our products and services.
These may include:
Shopify and e-commerce service providers — to operate our online store.
Payment providers — to securely process payments, refunds and transactions.
Delivery and logistics providers — to deliver your order and manage applicable returns.
IT, hosting and security providers — to maintain and protect our website and systems.
Marketing and communications providers — where applicable, to manage authorised customer communications and marketing.
Analytics and advertising providers — where permitted and subject to applicable privacy and cookie requirements.
Professional advisers — such as accountants, legal advisers or other professional service providers where necessary.
Government, regulatory or law-enforcement authorities — where disclosure is required by law or is otherwise legally permitted.
We only share information that is reasonably necessary for the relevant purpose.
International Transfers
Some of the companies that provide technology, payment, hosting, analytics, logistics or other services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the transfer is made using a lawful mechanism and that appropriate safeguards are in place.
Depending on the destination and circumstances, these safeguards may include UK adequacy regulations or approved contractual safeguards.
The ICO requires privacy notices to provide information about international transfers and applicable safeguards where relevant.
You may contact us if you would like further information about safeguards relevant to your personal information.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to: Fulfil and maintain records of orders, Provide customer service, Handle returns, refunds or disputes, Maintain accounting and tax records, Meet legal and regulatory requirements, Protect against fraud and misuse, Establish, exercise or defend legal claims
Different types of information may therefore be retained for different periods. When information is no longer reasonably required, we will take appropriate steps to delete, anonymise or otherwise securely dispose of it. UK GDPR privacy information must explain either the relevant retention periods or the criteria used to determine them.
How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We also use established third-party providers, including Shopify and payment providers, to support the secure operation of our online store.
However, no method of transmitting or storing information electronically can guarantee absolute security.
Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to: Access personal information we hold about you, Correct inaccurate or incomplete information, Request deletion of your information in certain circumstances, Restrict processing in certain circumstances, Object to processing in certain circumstances, Request data portability where applicable, Withdraw consent where we rely on consent
These rights do not apply in exactly the same way in every situation and may be subject to legal exceptions.
The ICO identifies access, rectification, erasure, restriction, objection and portability among the rights that privacy notices may need to explain.
Your Right to Object
Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.
You also have the right to object to the use of your personal information for direct marketing.
To exercise your rights, contact us at admin.info@stayprotech.com.
We may need to verify your identity before completing certain requests.
Withdrawing Consent
Where we rely on your consent, you may withdraw it at any time.
For email marketing, you can normally do this by clicking the unsubscribe link in the relevant email.
Withdrawing consent does not affect processing that was lawfully carried out before consent was withdrawn.
Customer Accounts
If you create a customer account, information associated with that account may be used to provide account functionality, such as accessing order information and managing your customer experience.
You are responsible for keeping your account credentials secure and should contact us if you believe your account has been accessed without permission.
Children's Privacy
Our store is intended for customers who are legally able to make purchases or who use the store with appropriate involvement or permission from a parent or guardian. We do not knowingly seek to collect children's personal information for purposes that require parental consent without obtaining the appropriate permission. If you believe a child has provided personal information to us inappropriately, please contact us.
Automated Decision-Making
We may use automated tools provided by our e-commerce, payment or fraud-prevention providers to help identify potentially fraudulent or suspicious transactions.
We do not intend to make solely automated decisions ourselves that have legal or similarly significant effects on customers unless permitted by applicable law and appropriate information and safeguards are provided.
Third-Party Websites
Our website may contain links to websites or services operated by other organisations.
If you follow a third-party link, that organisation may collect and process information according to its own privacy policy.
STAYPROTECH LTD is not responsible for the privacy practices of independent third-party websites, so we encourage you to review their privacy information before providing personal information.
Complaints
If you have a concern about how we use your personal information, please contact us first at: admin.info@stayprotech.com
We will aim to investigate and resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator. The ICO requires UK-facing privacy notices to inform individuals of this right.
Information Commissioner's Office (ICO)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy and, where appropriate, provide additional notice.
The ICO recommends regularly reviewing privacy information and updating customers about new uses of their personal information before that new processing begins.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data-protection rights or have concerns about how we handle your information, please contact:
STAYPROTECH LTD
Company Number: 13379075
Email: admin.info@stayprotech.com
Website: stayprotech.com
United Kingdom
We are committed to treating your personal information responsibly and transparently.
STAYPROTECH
Stay Protected. Stay Ahead.
Thank you so much!